Lucy Wanjiru Mwangi serves as a Front Desk Receptionist and Customer Care Agent at The Toolkit for Skills and Innovation Hub, a digitally innovative social enterprise focused on skilling youth and linking them to employment or entrepreneurship opportunities through life skills, digital literacy, and technical trades. With several years of experience in customer service, telesales, and administrative support, she is dedicated to creating seamless customer experiences and supporting operational efficiency in youth-focused initiatives.
Current Role & Contributions
At The Toolkit for Skills and Innovation Hub, Lucy handles a wide range of reception and call Centre responsibilities. She manages high call volumes, welcomes visitors, schedules appointments, resolves customer inquiries, and supports internal coordination. Her role is pivotal in ensuring smooth front-line operations and delivering professional, client-centered service that aligns with the organization’s goal of empowering young people through skills and innovation.

Professional Background
Lucy holds a Diploma in Crop Protection from the University of Nairobi and has developed solid expertise in client communication, customer service operations, and administrative coordination, and agronomy. Prior to her current role, she worked at Apollo Agriculture and Phytomedia International, where she led telesales efforts, supported customer engagement strategies, and maintained high standards of client satisfaction.

Key Achievements
Consistently met and exceeded telesales targets while providing outstanding customer service at Apollo Agriculture.
Played a key role in ensuring efficient front-office operations and client experience at Phytomedia and Toolkit Hub.
Recognized for reliability, attention to detail, and ability to multitask in fast-paced, client-facing environments.

Commitment & Values
Lucy is deeply committed to service excellence and youth-focused development. Her work reflects a dedication to professionalism, clear communication, and building inclusive spaces where young people can thrive. She champions values such as respect, empathy, and continuous learning in all her professional interactions.