Lucy Wairimu serves as the Front Desk Receptionist and Customer Service Agent at the Toolkit for Skills and Innovation Hub, a digitally innovative social enterprise focused on skilling youth and linking them to employment or entrepreneurship opportunities. The Hub combines skill development with life and employability skills, digital literacy, and technical trades.

With a unique foundation in Quantity Surveying, Lucy excels in providing top-notch customer service, focusing on teamwork, attention to detail, and delivering client-centered support. At Toolkit, her role involves offering exceptional support across multiple channels—including phone, email, and live chat—while ensuring a seamless experience for visitors and contributing to the Hub’s mission of fostering youth empowerment through life skills, digital literacy, and technical trades.

Lucy is deeply committed to building meaningful client relationships, representing Toolkit with integrity, and continuously growing in her career. Her blend of industry experience, strong interpersonal skills, and dedication to service excellence makes her a key asset to the team.